THE COMPANY

CUSTOMER SERVICE

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We are constantly striving to improve our service levels and processes, in an effort to provide a premium service level that cements our business relationship with you. To ensure this, we have built our Customer Service Charter based on three key commitments:

Communication

Communication is our business, so we understand the need for open, consistent and honest communication. Our aim is to be responsive to your requirements and keep you informed every step of the way. We will be proactive when a problem arises and acknowledge any issue you may have.

Integrity

In all dealings with Coms Centre, you will be treated with integrity, professionalism and respect. You can feel secure that all information you provide to us will be used confidentially. We will take responsibility for issues that you raise to us, and deal with them objectively and honestly.

Quality

We strive to provide the highest level of quality in all that we do. Whether it be the bill that we provide to you, services that we deliver or support that we offer consistency and attention to detail is our aim. Our constant review of all aspects of our business will ensure our continuous improvement.

We welcome any feedback you would like to provide regarding this charter and our adherence to it. Please contact us by email at info@comscentre.com.au